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Samsung scion joins board as profits plunge on Note 7 crisis
by Staff Writers
Seoul (AFP) Oct 27, 2016


Samsung says Note 7 probe open to 'all possibilities'
Seoul (AFP) Oct 27, 2016 - Samsung on Thursday acknowledged technical problems that killed off its Galaxy Note 7 may extend beyond its battery, and vowed an ongoing probe would examine all elements of the flagship smartphone.

"We are investigating every aspect of the device including battery, hardware and software with the probe open to all possibilities," said J.K. Shin, Samsung co-CEO and former head of its mobile unit.

"We are trying to completely figure out if there was any error on other parts...it could be a battery, or could be something else," he said at a shareholders' meeting in Seoul.

Samsung initially blamed a battery made by its sister firm, Samsung SDI, when it announced in September an unprecedented recall of 2.5 million Note 7s, some of which caught fire while charging.

But some of the replacements offered under the recall programme also caught fire, forcing Samsung to scrap the high-end handset altogether.

Shin said the replacements had featured batteries made by another firm -- largely believed to be a Chinese battery maker ATL that produced batteries for the Note 7s sold in China.

The recall fiasco has taken a major toll on the reputation of the world's largest smartphone maker, which saw its third-quarter operating profit plunge 30 percent from a year ago.

Shin also vowed a "complete reform" of the firm's overall production and quality control process to ward off another crisis.

"We are trying to overhaul all of our process including quality control so that our new handset to be released next year will not have a problem like this," he said.

"We know we must work hard to earn back your trust and we are committed to doing just that," he told the shareholders.

Shin, 60, oversaw the firm's stellar rise in the global smartphone market as its mobile chief from 2012 to December 2015.

He is currently in charge of long-term strategies for the firm's overall mobile, network and computer businesses.

Samsung heir apparent J.Y. Lee took a major step towards control of the family-run conglomerate on Thursday, joining the board as the company reported a 30 percent profit plunge following a highly damaging recall crisis.

The move is being seen as a coronation of sorts of the 48-year-old Lee, who is already vice chairman of Samsung Electronics and has seen his influence grow since his father, Samsung patriarch Lee Kun-hee, suffered a heart attack and was hospitalised in 2014.

"Mr. Lee's election to the board will allow him to more actively participate in and take formal responsibility for the company's important decision making, contributing to creating long-term, sustainable value for all of our stakeholders," board chairman Kwon Oh-Hyun said.

The nomination was approved by an extraordinary meeting of Samsung shareholders which also focused on the recall fiasco surrounding the flagship Galaxy Note 7 smartphone that has hammered the reputation of the world's largest smartphone maker.

The meeting began just hours after Samsung announced a third quarter operating profit of 5.2 trillion won ($4.6 billion) -- down from 7.3 trillion won a year ago.

The profit slump was in line with a revised earning estimate issued by Samsung two weeks earlier after it killed off its Note 7 smartphone due to devices overheating and bursting into flames.

- Brand hit -

The decision to discontinue production of a model aimed at competing with arch-rival Apple's iPhone was a devastating move for a company that prides itself on the quality production of cutting-edge technology.

Scrapping the Note 7 saw earnings of the company's core mobile business drop off a cliff, with the mobile division's operating profit for the third quarter down almost 98 percent from the previous quarter at just 100 billion won.

In an earnings statement, Samsung said its mobile unit would focus on "expanding sales of new flagship products ... as well as regaining consumers' confidence."

The impact of the Note 7 debacle on the electronics giant's brand name is still being calculated, with Samsung itself having predicted another $3 billion-plus in lost profits over the next two quarters.

"The mobile business hit bottom, but it should pull off a partial recovery in the fourth quarter where we will be looking for an operating profit of roughly 2.0 trillion won," said Greg Roh, an analyst at HMC Investment Securities.

"But we'll have to wait until the second quarter of next year for a full recovery with the launch of the Galaxy 8 smartphone in March," Roh said.

- Consumer confidence -

"Samsung has lost consumer confidence, but I think it still has at least one more chance. Rather than rushing to release the next product, it should conduct a thorough inspection and explain the results of its investigation into the Note 7," he added.

As an illustration of the loss of prestige suffered by a company used to being treated as corporate royalty in South Korea, thousands of domestic Note 7 customers are expected to join a class action lawsuit seeking compensation over the recall fiasco.

And one South Korean investment advisory firm went so far as to recommend shareholders vote on Thursday against J.Y. Lee's nomination to the board.

The founding Lee family controls the Samsung group companies, with interests that extend into financial services, hotels, biopharmaceuticals and fashion, through a complex network of cross ownership.

Samsung alone accounts for around 17 percent of South Korea's GDP and the Note 7 crisis has impacted the national economy, with the Bank of Korea adjusting its overall growth forecast.

- Management spotlight -

Companies like Samsung are not used to dealing with public scrutiny, or indeed with uppity shareholders -- but the handling of the Note 7 recall placed its management style under a very harsh spotlight.

Despite the pall cast over the smartphone division, Samsung's display and chip businesses -- which supply screens and memory chips to TV makers and rival phone brands -- has held up well.

"In particular, demand for memory chips saw a remarkable increase, due mainly to high-density, high-performance mobile and server products," the company said.

Operating profit in the semiconductor division stood at 3.37 trillion won in the third quarter, up 28 percent from the previous quarter.


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