Free Newsletters - Space - Defense - Environment - Energy - Solar - Nuclear
..
. Space Industry and Business News .




TECH SPACE
Cloud computing expands in Latin America
by Staff Writers
Rio De Janeiro (UPI) Jan 8, 2013


disclaimer: image is for illustration purposes only

Cloud computing is set to expand in Latin America and the Caribbean region, bringing about rapid changes in security- and business-related telecommunications industries.

New software being made available to businesses and governments in the region is revolutionizing ways in which contact centers operate and help companies and other organizations.

Increasingly, new data indicated, the companies and organizations are able to do without contact centers that require premises and focus instead on software that does exactly that.

Five9, a major U.S. provider of cloud contact center software, recently add sales and marketing personnel to help drive expansion into the Caribbean and Latin America.

"Five9's cloud contact center solution helps companies eliminate the hassle and expense of old premise-based solutions. I look forward to accelerating the adoption of Five9's solutions in the rapidly growing region of Latin America," the company said.

Five9 President and Chief Executive Officer Mike Burkland said, "The global demand for cloud contact center solutions is increasing."

He cited new research that pointed to a "boom" in Latin American contact center market.

He said the company hoped to "rapidly expand our business in this key region" through deployment of senior new sales staff. Five9 recently appointed senior sales expert Keith Bennett to drive its campaign in the region.

Five9 is the largest pure cloud contact center software provider with more than 1,600 customers and processing more than 3 billion calls per year.

The company says the Five9 Virtual Contact Center and Predictive Dialer are revolutionizing the contact center industry, bringing the power of the cloud to customer service, marketing and sales organizations around the globe.

The company gives enterprises of all sizes access to sophisticated and innovative contact center solutions quickly, at a cost of ownership far lower than traditional premise-based solutions.

Critics of the cloud-based technologies say cloud computing needs to operate in a more secure environment. In some parts of the world the technology is still dependent on efficient and stable communications.

Analysts says despite concerns cloud computing would continue to grow and with it cloud contact center technology would continue to replace software and hardware dependent on premises.

Since the beginning of the call center there has been a desire to own the technology within it, but now this is changing, Simon Cutter said in a survey article on elitetele.com website. "As costs soar to maintain and install hardware in a recession led economy, we're all looking for cheaper options that do the job better," Cutter wrote.

"The recession has made us all customer service experts, as we realize just now how important it is to keep customers and callers onside we're looking for flexible and cost effective solutions that enable us to pay more attention to our customers and less attention to our IT," Cutter wrote.

.


Related Links
Space Technology News - Applications and Research






Comment on this article via your Facebook, Yahoo, AOL, Hotmail login.

Share this article via these popular social media networks
del.icio.usdel.icio.us DiggDigg RedditReddit GoogleGoogle




Memory Foam Mattress Review
Newsletters :: SpaceDaily :: SpaceWar :: TerraDaily :: Energy Daily
XML Feeds :: Space News :: Earth News :: War News :: Solar Energy News





TECH SPACE
Reservoir Labs Selected For The DARPA Power Efficient Computing Research And Development Program
New York NY (SPX) Jan 08, 2013
Reservoir Labs has been awarded a research contract with negotiated options up to $8.7M in DARPA's Power Efficiency Revolution for Embedded Computing Technology (PERFECT) program. Reservoir's goal in the PERFECT program is to help develop computer architectures that improve the power efficiency of embedded computing devices from today's 1 GFLOPS/W to a future 75 GFLOPS/W. This capability i ... read more


TECH SPACE
Cloud computing expands in Latin America

LEON: the space chip that Europe built

That's not what I meant: A new phase in reading photons

Space Trash May Make Radiation Shields

TECH SPACE
DARPA selects SwRI's K-band space crosslink radio for flight development as part of System F6 Program

BAE pulls out of Australian comms tender

Can You Program a Radio to Dominate the Spectrum?

DoD Guidance on Spectrum Use for Hosted Payloads Needs New Approach

TECH SPACE
Arianespace to launch VNREDSat-1A built by Astrium for Vietnam

Arianespace says 2012 sales leapt by 30%

CSF Applauds Passage Of Risk-Sharing Regime Extension For Launch Industry

Rokot Launch Set for January 15

TECH SPACE
New location system could compete with GPS

Beidou's unique services attractive to Chinese companies

China eyes greater market share for its GPS rival

Researchers told to ward off navigation system interference

TECH SPACE
Canada urged to buy more C-17 Globemasters

France's Hollande to push for Rafale sale in UAE

NASA Green Aviation Project To Move Into Next Phase Of Research

Canada's F-35 program problems multiply

TECH SPACE
Power spintronics: Producing AC voltages by manipulating magnetic fields

Researchers demonstrate record-setting p-type transistor

Marvell hit with billion-dollar verdict in patent case

Physicists take photonic topological insulators to the next level

TECH SPACE
Joint Polar Satellite System Common Ground System now serving newest mission

Google maps New Year's resolutions around the world

Mission Accomplished for Landsat 5

Hyundai, Kia to go with Google Maps

TECH SPACE
Counting the cost of mercury pollution

Counting the cost of mercury pollution

Switch out of wood-burning stoves saves lives

Grounded Alaska oil rig refloated, no pollution seen




The content herein, unless otherwise known to be public domain, are Copyright 1995-2014 - Space Media Network. AFP, UPI and IANS news wire stories are copyright Agence France-Presse, United Press International and Indo-Asia News Service. ESA Portal Reports are copyright European Space Agency. All NASA sourced material is public domain. Additional copyrights may apply in whole or part to other bona fide parties. Advertising does not imply endorsement,agreement or approval of any opinions, statements or information provided by Space Media Network on any Web page published or hosted by Space Media Network. Privacy Statement